Dear User/Buyer,
Thank you for your interest in the Museum Pass. Please note that this page contains information governing the offer and sale of products (hereinafter also referred to as “Products” or “Product”) on the e-commerce platforms https://shop.abbonamentomusei.it/ and https://attivita.abbonamentomusei.it/ (hereinafter also referred to as the “Website”) by ASSOCIAZIONE ABBONAMENTO MUSEI, Tax Code 97562370011 / VAT No. 08545970017 with registered office in Via Alessandro Volta n. 9, CAP 10121, TURIN (TO).
ASSOCIAZIONE ABBONAMENTO MUSEI can be contacted at the following addresses:
- Phone 01101166000
- Email [email protected]
The website https://shop.abbonamentomusei.it/, , https://attivita.abbonamentomusei.it/ and its subdomains, if any, is reserved for a public consisting of Consumer Users (hereinafter also referred to as “Customer” or “Purchaser”), understood as natural persons who, in relation to the purchase of Products, act for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out.
Legal entities can apply for the purchase of the Museum Subscription by contacting the dedicated channel.
Piedmont and Valle d'Aosta: [email protected]
Lombardy: [email protected]
Use of the website is restricted to customers who are at least 14 years of age. We therefore invite those who are not yet of this age not to register, and those under 18 to be assisted by their parents/guardians.
The website https://shop.abbonamentomusei.it/ and https://attivita.abbonamentomusei.it/ is dedicated to B2C (Business-to-Consumer) sales, for which the indiscriminate collection of information through automated tools (so-called web scraping) is expressly prohibited. ASSOCIAZIONE ABBONAMENTO MUSEI reserves the right to take legal action to enforce its rights.
Under no circumstances may the Customer alter, change, modify or adapt the Site or the material made available by ASSOCIAZIONE ABBONAMENTO MUSEI
The Abbonamento Musei website has a Reserved Area that allows users to purchase (for themselves and others), renew their subscription (for themselves and others), purchase gift cards, view the QR code of their Museum Subscription card for validation at the ticket office (instead of the physical card), book reserved activities, and view their access and purchase history.
The Museum Subscription Reserved Area can be accessed at the following address: https://shop.abbonamentomusei.it/by logging in with the credentials (email and password) of your personal account.
The unique personal account allows access to the APP and to the Reserved Area of the Abbonamento Musei website https://shop.abbonamentomusei.it/
For those who do not have these credentials, it is necessary to make a new registration, creating your personal account directly from the APP or from the Abbonamento Musei - Reserved Area website https://shop.abbonamentomusei.it/
Registration on the site is free of charge; use of the account is reserved exclusively for the User, and may not be transferred to third parties. The User is required to keep his/her Registration Credentials confidential, and undertakes to notify ASSOCIAZIONE ABBONAMENTO MUSEI without delay if he/she suspects undue use of the same or of his/her account. The Registration Credentials may be changed by the Customer at any time within his/her reserved area or through the password recovery function.
The Customer is solely responsible for accessing the Website using their Registration Credentials and is directly liable for any damage or harm caused to ASSOCIAZIONE ABBONAMENTO MUSEI or to third parties as a result of a breach of the rules set out in these Terms and Conditions or in the law following improper use, loss, misappropriation by third parties or failure to protect the confidentiality of their Registration Credentials. All operations carried out through the account, and the associated costs incurred by ASSOCIAZIONE ABBONAMENTO MUSEI, are the sole responsibility of the Customer. loss, misappropriation by third parties or failure to protect the confidentiality of their Registration Credentials. All operations carried out through the account and the Registration Credentials are considered to have been carried out by the Customer to whom they refer.
The Customer guarantees that the information provided during the registration process on the Website is complete, correct and truthful. In the event of false statements being made, ASSOCIAZIONE ABBONAMENTO MUSEI, after a formal and unaccepted request for self-correction, has the right to delete the account.
Only one registration per user is possible. Multiple registrations will be subject to cancellation.
CONTRACTUAL CONDITIONS
Pursuant to Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce), the established provider is Associazione Abbonamento Musei (abbonamentomusei.it – [email protected]), Tax Code and VAT Number 08545970017, with operational headquarters at Via Alessandro Volta, 9 – 10121 Turin (TO).
By making any purchase on the site, the recipient declares that he/she accepts these terms and conditions and that he/she abides by all the provisions governing the use of the site including, but not limited to, the conditions for orders and shipments, the privacy-policy of the website and the one concerning the Museum Subscription.
These contractual terms and conditions are available in Italian only. The contract concluded will be stored electronically and will be accessible to personnel appointed by the provider. By providing the Associazione Abbonamento Musei with their data, the recipient of the services (Customer) consents to the use by the Associazione Abbonamento Musei of data relating to their name, surname, date of birth, place of birth, gender, tax code, residential address, shipping and billing address, educational qualifications, museum preferences, telephone number and e-mail address in relation to the conclusion and execution of the contract, including communications for the promotion of goods and services of similar interest, based on legitimate interest pursuant to Article 6, paragraph 1, letter f) of EU Regulation 2016/679 and Article 130, paragraph 4 of Legislative Decree 196/2003.
OBJECT OF THE CONTRACT AND ITS DEFINITION
A contract of sale is a legal transaction concerning movable goods and/or services concluded between a supplier, Associazione Abbonamento Musei, and a customer within the framework of a sales system organised by the supplier that, for such a contract, uses both the Internet and other means of communication such as telephone (smartphone), fax, etc. All contracts will be concluded directly by sending the order to the supplier by one of the above mentioned means of communication or by means of the website, following the procedures set out below.
- the products marketed are:
- Museum Subscription (Regional and Extra)
- Museum Subscription Gift
- Activities
- Product prices are indicated in the E-commerce section and are, unless otherwise stated, inclusive of VAT.
- The payment methods provided include: credit and debit cards. In this regard, we would like to inform you that transactions are carried out on an external payment gateway, in accordance with the security measures and policies of the operator (Axerve);
- products are delivered by e-mail and/or by courier service, depending on whether the products are intangible or not. In order to check the shipping status of the products you have ordered, please contact us and inform us of the order number assigned;
- delivery costs within the national territory (Italy) are borne by Associazione Abbonamento Musei; however, no delivery outside the national territory is possible.
- no minimum purchase order required
- Where shipping is provided, products are entrusted to the courier within 5 working days of purchase. In all cases, it is always possible to use the digital version of the product provided immediately after ordering by email;
- Museum Pass and Gift: in accordance with current regulations (Art. 52 of Legislative Decree 206/2005 and subsequent amendments), the Museum Pass is refundable only if purchased online, unused and within 14 days of purchase. To obtain a refund, please write to [email protected]
- Activities: pursuant to Article 59 of the Consumer Code (Legislative Decree 206/2005), users are informed that the 14-day right of withdrawal does not apply to contracts for the provision of leisure services, if the contract provides for a specific date or period of performance. Therefore, the purchase of tickets or booking of live events (concerts, shows, events, etc.) is considered binding and non-refundable, unless the event is cancelled by the organiser.
- In any other case, the Museum Pass is in no way refundable
- In case of complaints, you can contact directly Associazione Abbonamento Musei by writing to [email protected]
WITHDRAWAL AND RETURNS
There is a right of withdrawal for purchases made via e-commerce, if unused, within 14 days of placing the order. Once the period of 14 (fourteen) working days from the date of issue of the goods has elapsed without the customer having communicated their intention to withdraw by email to [email protected], the proposal shall be considered binding for the customer.
In the event of withdrawal by the customer, if a delivery of goods has taken place, the customer shall destroy any media (card).
The right of withdrawal lapses in its entirety when the essential condition of integrity of the goods (use of the product) is no longer met.
If no objection is made, Associazione Abbonamento Musei shall credit the same amount received from the customer to the same payment instrument used.
Right of withdrawal: pursuant to Article 59 of the Consumer Code (Legislative Decree 206/2005), users are informed that the 14-day right of withdrawal does not apply to contracts for the provision of leisure services, if the contract provides for a specific date or period of performance. Therefore, the purchase of tickets or booking of live events (concerts, shows, events, etc.) is to be considered binding and non-refundable, unless the event is cancelled by the organiser.
BUYER'S OBLIGATIONS
The customer undertakes and is obliged, once the purchase procedure has been completed, to ensure that he/she keeps these general terms and conditions, which he/she has already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product purchased. These general terms and conditions may be updated or modified at any time by Associazione Abbonamento Musei, which will communicate them through the normal communication channels on the website.
It is strictly forbidden for the buyer to enter false and/or fictitious data in the registration procedure required to activate the process for the execution of this contract and the related further communications. In such cases, once the facts and circumstances have been ascertained, Associazione Abbonamenti Musei reserves the right to report alleged incidents to the competent Judicial Authorities.
Multiple registrations corresponding to the same person are expressly prohibited. Purchasers have a duty to keep their access credentials safe and not to disclose them. Should the purchaser suspect that their access credentials are being misused, they are obliged to notify Associazione Abbonamento Musei.
Associazione Abbonamento Musei reserves the right to prosecute any violation and abuse. The Customer indemnifies Associazione Abbonamento Musei from any liability arising from the issuance of erroneous tax documents due to errors in the data provided by the Customer, since the Customer is solely responsible for their correct entry.
PURCHASING METHODS
Customers can purchase products in the Reserved Area of the Abbonamento Musei website (https://shop.abbonamentomusei.it/ e https://attivita.abbonamentomusei.it/).
To purchase a product, once you have identified the one you are interested in, you must select the desired quantity (if compatible with the chosen product) and then place it in the shopping cart by pressing the add to cart button.
In the shopping cart you will find all the references for making your purchase, such as the product quantity, description, unit price and total price. It is also possible to add other products to the basket, cancel the order and return to the shop or fill in the billing and shipping address details. To proceed to the order confirmation phase and finally proceed with the purchase, click on the complete purchase button.
The customer will be able to choose between a credit card or debit card payment option.
Finally, by pressing the order confirmation button, the order will be transmitted and then processed, and the on-line sales contract will be deemed to have been concluded as described above; at the same time, an email will be sent confirming that the order has been taken care of, indicating the number assigned to it.
Subsequently, a further confirmation email containing the purchased products will be sent;
BY CREDIT AND DEBIT CARD
The confidentiality of the buyer's personal and banking data is guaranteed and transactions are totally secure thanks to the use of SSL (Secure Socked Layer) technology by Axerve, whereby all data is encrypted and cannot be read during the purchasing process.
PRICE SPECIFICATIONS
The Museum Pass is sold according to the prices published on the official page:
https://abbonamentomusei.it/abbonati/acquista/
SHIPPING METHODS
If requested by the customer and if compatible with the chosen product, the selected and ordered products will be delivered to customers by express courier.
However, all products are delivered electronically via email.
Any home delivery, provided for specific products, is guaranteed throughout the national territory by courier. In case of "ordinary" shipping, delivery costs are charged to Associazione Abbonamento Musei; while "express" shipping is charged, unless otherwise specified. Generally, delivery to the courier takes place 5 working days after the date of order processing. The customer assumes all responsibility for the truthfulness of the data indicated for invoicing and shipping of the purchased products.
LIABILITY
In case of evident damage, delay or non-receipt of the order, the Customer shall promptly inform Abbonamento Musei (by writing to info@ abbonametnomusei.it ) in order to know how the support can be replaced.
Similarly, Associazione Abbonamento Musei is not liable for any fraudulent or illegal use that may be made by third parties of credit cards and other means of payment when purchasing products, as it is not, at any time during the purchase process, able to know the buyer's credit card number, which is transmitted directly to the bank service provider through a secure connection.
CAUSES OF FORCE MAJEURE
Associazione Abbonamento Musei shall not be liable for any delay or non-execution of deliveries due to force majeure, and reserves the right to terminate the contract in whole or in part and/or suspend and/or postpone its execution.
PROVISION AND PROCESSING OF PERSONAL DATA
All data of the person concerned are processed in accordance with the data protection regulations, as expressly explained in the privacy-policy of the site, which, moreover, the Customer confirms having already viewed and accepted. In addition to what is indicated in the information notice pursuant to Reg.(EU) 2016/679 -GDPR- and Legislative Decree 196/03 as amended and supplemented, set out in the aforementioned privacy-policy, which is referred to in its entirety and in particular the E-commerce and Payments section, the data is processed electronically in compliance with current laws and may only be disclosed at the request of the competent judicial authority or other authorities authorised by law for this purpose. Personal data will be communicated to parties authorised to carry out the activities necessary for the execution of the contract and disclosed exclusively for this purpose. The Data Controller is ASSOCIAZIONE ABBONAMENTO MUSEI, Via Alessandro Volta n. 9, postcode 10121, TURIN (TO), Tel. 01101166000, Email [email protected]
The Data Controller has also appointed as Data Protection Officer the company Spaziottantotto s.r.l., in the person of Engineer Bonsignori Massimiliano. The DPO can be contacted at the e-mail address [email protected]
The Customer may exercise their rights as data subject pursuant to Regulation (EU) 2016/679 -GDPR- and Legislative Decree 196/03 and subsequent amendments and additions, by contacting the data controller via email at [email protected].
JURISDICTION AND COMPETENT COURT
Any dispute relating to the application, execution, interpretation and breach of purchase contracts entered into online via the website shall be subject to Italian jurisdiction. Any dispute between the parties regarding this contract shall be settled by the court in the place where the Customer is resident or domiciled.
Updated on 26 November 2025
Digital Assistant