What is the Museum Pass and what does it include
What is the Museum Pass?
Subscription Museums is the card all you can visit which gives access to the cultural offer of 500 museums in Piedmont, Lombardy and Valle d'Aosta. The Season Ticket is valid for 365 days from the moment of purchase and allows free visits to museums, exhibitions and cultural sites included in the circuit.
What types of Subscription exist?
There are three types of Museum Subscriptions:
- Subscription Museums Piedmont Aosta Valley
- Subscription Museums Lombardy Aosta Valley
- Museums Subscription Extra Formula
What does the Piemonte Valle d'Aosta Museums Subscription include?
The Piemonte Valle d'Aosta Museums Subscription includes:
- free access to 275 museums in Piedmont and Valle d'Aosta
- the possibility of participating in activities dedicated to subscribers such as events AM Club
- discount conventions and reductions on cultural sites, theatre and concert seasons, cinema, festivals, publishing, sightseeing tours and much more
What does the Subscription Museums Lombardy Aosta Valley include?
The Subscription Museums Lombardy Aosta Valley includes:
- free access to 255 museums in Lombardy and Valle d'Aosta
- the possibility of participating in activities dedicated to subscribers such as events AM Club
- discount conventions and reductions on cultural sites, theatre and concert seasons, cinema, festivals, publishing, sightseeing tours and much more
What does the Museums Subscription Extra Formula include?
The Museums Subscription Extra Formula includes:
- free access to 500 museums in Piedmont, Lombardy and Valle d'Aosta
- the possibility of participating in activities dedicated to subscribers such as events AM Club
- discount conventions and reductions on cultural sites, theatre and concert seasons, cinema, festivals, publishing, sightseeing tours and much more
Can I switch from Regional Subscription to Formula Extra?
Yes, you can switch to Formula Extra and continue using your card, if you have it.
If you have a Regional Subscription and, in the 90 days prior to its expiry, you wish to renew and switch to Formula Extra, the latter will be activated as of the expiry of the previous Subscription.
If you have a Regional Subscription and, in the 90 days prior to its expiry, you wish to renew and switch to Formula Extra, the latter will be activated as of the expiry of the previous Subscription.
Is there a season ticket for visiting museums and cultural sites in the Aosta Valley?
There is no card dedicated only to Valle d'Aosta sites. Aosta Valley sites are included in all types of Subscription: Subscription Musei Piemonte Valle d'Aosta, Subscription Musei Lombardia Valle d'Aosta and Subscription Musei Formula Extra.
How do I know which museums are included in my Museum Pass?
To find out which sites can be visited free of charge with the Museum Pass, see the page on participating museums. Through the filters you can then view the museums in your region.
Similarly, you can consult the exhibitions with free admission.
Similarly, you can consult the exhibitions with free admission.
Modalities of Purchase
Where can I buy the Museum Pass?
You can purchase the Museum Subscription online on our website or in the points of sale physicists.
What data are required for purchase?
If you purchase for yourself, you must provide your first and last name, date of birth, address, social security number, telephone number and email. Personal data are indispensable for the provision of all services connected with the Museum Pass. For the purchase of the card you must also read the privacy regulations in force.
Are there different rates according to age?
Yes, the tariffs of the Museum Pass are different depending on the age of the holder.
- Museum Subscription Entirebetween 27 and 64 years old
- Museum Subscription Seniorfrom 65 years of age
- Museum Subscription Young15 to 26 years of age inclusive (the Young Museum Pass cannot be used on school visits)
- Museum Subscription Juniorup to and including 14 years of age (the Junior Museum Pass cannot be used on school visits)
What is ecological choice?
It is the possibility to dispense with the physical card and shipping when purchasing a new Subscription, thus reducing costs and environmental impact. Those who opt for this ecological choice receive a discount of € 1.50. You can use the Subscription in digital version via QR code and app.
Are there any reductions or discounts for people with disabilities?
There is a discount of 10% on all fares for persons with disabilities and civil invalidity, upon presentation of the report.
Can I give or buy for other people?
Yes, at any time you can access your User Area and purchase a gift code, ideal if you do not know the details of the person you wish to donate it to. Alternatively, if you have all the necessary data, you can use the Buy for others. The Subscription can also be purchased at a point of sale.
Can I purchase the Museum Subscription by paying with POS or credit card?
Yes, at points enabled for Pagobancomat and Credit Cards (excluding Diners). Check the points enabled in Piedmont and Valle d'Aosta.
Can I receive the purchase invoice at a Point of Sale?
You can apply for an electronic invoice by sending, at the time of purchase at a point of sale, an e-mail to [email protected] containing the following data:
- Company name
- First name Last name
- VAT number
- Tax code
- Unique Code
- Full address
- Cities
- POSTAL CODE
- Telephone Number
- Point of purchase
- Total amount paid
- Quantity and type of subscriptions purchased (Piedmont, Lombardy or Extra)
Can I receive an invoice for purchasing online via e-commerce?
During the online purchase process on our e-commerce, you can request an invoice by selecting the option Are you a company and need an invoice? Please ensure that the item is selected before proceeding with the purchase. If the invoice was not requested correctly during the purchase process, please contact us promptly at [email protected]providing all the necessary details for its issuance.
Is there a family formula?
There is no family version of the Abbonamento Musei. However, there is a Junior Museum Pass for children up to the age of 14, at a cost of € 20. The Junior Museum Pass cannot be used on school visits.
Is there a minimum age for purchasing the Junior Museum Pass?
No, the Junior Museum Pass can be purchased for all children under 14 years of age.
However, we invite you to assess the value for money by consulting the prices of the individual museums you plan to visit as very often there are free admission for children under 6 years of age.
However, we invite you to assess the value for money by consulting the prices of the individual museums you plan to visit as very often there are free admission for children under 6 years of age.
Does Subscription Museums participate in the Sweepstakes?
No, it is not possible to participate in the Ticket Lottery with the purchase of a Museum Pass.
Can I buy without an Italian tax code?
A tax code is required for online purchases. If you have not been assigned one by theInternal Revenue Serviceyou will have to calculate it yourself before registering on the Abbonamento Musei site.
If I buy the Museum Subscription online, how much is the shipping?
The online purchase has no shipping costs.
What are the shipping and delivery times if I buy online?
Shipping only takes place if you are not already in possession of a card (if you already have a card, it will be recharged).
Museum Subscription is shipped by GLS courier, Monday to Friday. Delivery is expected within 5 working days from the date of purchase. In the meantime, you can access the museums using the QR code on the app or in the purchase receipt downloadable from your User Area.
Museum Subscription is shipped by GLS courier, Monday to Friday. Delivery is expected within 5 working days from the date of purchase. In the meantime, you can access the museums using the QR code on the app or in the purchase receipt downloadable from your User Area.
Which payment methods can I use to purchase the Subscription online?
Online payment is accepted by debit and credit cards belonging to the Visa, Mastercard and Maestro circuits.
We do not currently accept PayPal or Satispay payments for online purchases.
We do not currently accept PayPal or Satispay payments for online purchases.
GIFT Codes
What is the gift code?
A gift is a code that can be purchased for oneself or for others. It is not necessary to provide any personal details of the person for whom the code is intended. The gift code must be converted into a Museum Pass. Each gift code can only be used once and is valid for one Museum Pass. Under no circumstances may the gift code replace the Museum Pass or grant access to museums.
Does the gift code have an expiry date?
The gift code is valid for 3 months from the day of issue. The expiry date is indicated on the gift itself. Once it has expired, it cannot be redeemed.
How much does it cost?
The purchase price of the gift code corresponds to the price of the Subscription for the age group of the person for whom it is intended, based on current rates and active promotions.
Where can I buy it?
In the circuit's points of sale or online by accessing your User Area.
What do I have to do to convert the gift code into a Museum Pass?
You can redeem the code for a Museum Subscription at all points of sale in the network or online by accessing your User Area.
At the point of sale, show the gift code and provide your personal details to apply for a Season Ticket: you will receive your card (unless you already have one to renew) and from then on you can start using your Season Ticket to visit the museums.
Online, register or log in to your User Areaunder "Renew or purchase for yourself" enter your code in the field indicated and confirm, to associate your code with your Museum Subscription. If you already have a card, your Subscription will be renewed on the same card; if you are a new subscriber, you will receive your card at the address you indicated.
At the point of sale, show the gift code and provide your personal details to apply for a Season Ticket: you will receive your card (unless you already have one to renew) and from then on you can start using your Season Ticket to visit the museums.
Online, register or log in to your User Areaunder "Renew or purchase for yourself" enter your code in the field indicated and confirm, to associate your code with your Museum Subscription. If you already have a card, your Subscription will be renewed on the same card; if you are a new subscriber, you will receive your card at the address you indicated.
What happens, during conversion, if I have a gift code corresponding to a different Subscription than the one I want to redeem?
If the gift is valid for a Senior (over 65 years of age), Young (15 to 26 years of age) or Junior (up to 14 years of age) Museum Pass and you do not meet the age requirements for the rate, you will be required to pay the difference.
If the gift is valid for a Subscription of a higher rate than the redeemed Subscription, no difference will be recognised.
If a discount category was used when purchasing the gift, you must have and present the card or subscription relating to the discount category.
If the gift is valid for a Subscription of a higher rate than the redeemed Subscription, no difference will be recognised.
If a discount category was used when purchasing the gift, you must have and present the card or subscription relating to the discount category.
I have lost the code, what can I do?
In case of loss, the gift code is available in theUser Area of the purchaser. Alternatively, you can write to [email protected] with all the buyer's data, the date and point of sale where the purchase took place.
I did not use the code, can I ask for a refund?
If you have not used the code by the deadline indicated on the code, the code will not be refunded.
Registration and User Area
What can I do by accessing the User Area?
I am a subscriber, why can't I access the User Area?
The purchase of a Museum Subscription at a point of sale does not imply automatic registration to the User Area. Once you have purchased your Subscription, you will have to perform the registration procedure at theUser Area on our website.
I am already a subscriber. How do I register?
Access theUser Area and then click the Register. In the next step select Yes, I have a Museum Subscription Card and continue following the online procedure. You can also indicate your preferences and subscribe to the Newsletter.
I am not a subscriber. How do I register?
Access theUser Area and then click the Register. In the next step select No, I do not have a Museum Subscription Card and continue following the online procedure. You can also indicate your preferences and subscribe to the Newsletter.
I want to renew online but I am no longer in possession of the card (theft or loss). What can I do?
In this specific case, the renewal must be done at one of the points of sale. You can then register online at the site by clicking on Registerindicating that you have the card and following the online procedure.
Can I use the purchase receipt to enter museums?
Yes, because the Museum Pass is identified by a unique QR code, which is also on the purchase receipt. It is necessary to present the QR code of the season ticket at the ticket office to gain access to participating museums.
Museum Subscription Renewal
How can I renew my Museum Subscription?
The Museum Pass is renewable at any point of sale of the network.
You can also renew your Subscription online.
You can also renew your Subscription online.
How long before the expiry date can I renew?
You can renew your Museum Pass on your card from 90 days before the expiry date of your Museum Pass. The new Museum Pass will join your current one and you will see its validity extended for another year.
Does renewal entitle you to a discount on the purchase price?
No, there is no discount in the case of renewal. Normal rates apply (discover the rates here). Check that you are subscribed to newsletters from your User Area or from the app so you don't miss out on promotions and discounts reserved for you
Are there any discounts or promotions?
There are promotions, you must be subscribed to the Newsletter to receive them. Log in User Area and check that you are registered and have accepted profiling.
Replacement and duplication of the card
I have lost my card, what should I do?
In the event of loss or theft, the card can be duplicated free of charge by going to one of the points of sale authorised persons indicated on the Abbonamento Musei website. The lost card will be cancelled and will no longer be usable.
Should you wish to switch to a digital subscription, you can contact customer service by email at [email protected] to request that your subscription be blocked and a new QR code issued.
Where can I request a duplicate?
Duplicates can only be requested at points of sale. There are no replacement or duplication costs.
Double Subscription and Resubscription
If I receive several Museum Passes as a gift, what should I do?
Write to [email protected] indicating your name, surname and the numbers of the 2 cards in your possession. You will be sent a code relating to the rate of the duplicate Subscription. This code must be used to obtain a Subscription at the same rate. You have 1 year to use the code at one of our sales points or online. Remember that at least one of the two cards must never have been used, otherwise the compensation code will not be issued.
The code will be issued no later than 30 days from the date of issue of the last received/purchased Museum Subscription, which will be blocked.
The code will be issued no later than 30 days from the date of issue of the last received/purchased Museum Subscription, which will be blocked.
Can I reintroduce my Museum Pass?
Re-registration of the Subscription is only possible in the event of the death of the holder.
To obtain the reintroduction write to [email protected].
To obtain the reintroduction write to [email protected].
I have received two or more gift codes, can I request a refund?
If two gift codes were purchased or received as a gift, no refunds will be made, as the code can be used to activate the card by another person.
Refund policy
Is the Subscription refundable?
According to current regulations (art. 52 of Legislative Decree 206/2005) the Museum Subscription is refundable only if purchased online, within 14 days of purchase and if it has not been used. To obtain a refund write to [email protected]
In any other case, the Museum Pass is non-refundable.
In any other case, the Museum Pass is non-refundable.
Teacher's Charter, Youth Culture Charter and Merit Charter
Can I buy a Museum Pass with the Teacher Card?
Yes, the Subscription Museums has joined the Teacher's Card. To know the procedure to follow to use the bonus to purchase the Museum Pass click here.
With the Carta della Cultura giovani and Carta del Merito can I buy a Museum Pass?
Yes, with the Carta della Cultura giovani and Carta del Merito you can use your bonus to purchase a Museum Pass at the Young rate. To find out the procedure to follow click here.
Can I buy for others with Carta del Docente or Carta della Cultura giovani and Carta del Merito?
No, both possibilities are considered to be a training tool only for those entitled to it.
App
Is there a Museum Subscription app?
Yes, there is an official Museum Subscription app, available for download on Google Play and the App Store.
Can I use the app to access museums?
Yes, because the Museum Subscription is identified by a unique QR code, which can also be found in the Profile section of the app (login or registration required). It is necessary to present the QR code of the Subscription at the ticket office to gain access to the affiliated museums.
How can I download the app?
What can I do with the Museum Subscription app?
The official Abbonamento Musei app offers numerous features to enhance your cultural experience.
With the app you can:
With the app you can:
- discover museums, exhibitions and events: access up-to-date information on museums, exhibitions and cultural events in Piedmont, Lombardy and Valle d'Aosta. Use geolocalisation to easily find the museums closest to you and plan your visits.
- have your Museum Pass with you at all times: within your profile, you will find a QR code to show at the entrance to museums, eliminating the need for a paper card. You can also check the expiry date of your season ticket and consult the list of visits you have made.
- participate in loyalty programmes (if active): accumulate points by visiting museums and exhibitions.
Can I buy the Subscription on the app?
At the moment, the purchase of the Museum Pass is not available through the app. You can purchase the Season Ticket through the official website abbonamentomusei.it or at one of the points of sale authorised listed on the site.
I cannot log into the app.
Contact us by writing to [email protected]
I cannot access the app due to lack of network.
In some museums located in areas with weak or no network coverage, we recommend using the QR code sent by e-mail at the time of purchase. Make sure you have your receipt or QR code with you to facilitate entry.
What are the functionalities of the app?
- The app allows you to consult the main information of museums, exhibitions and events belonging to Abbonamento Musei in Piedmont, Lombardy and Valle d'Aosta. Thanks to geolocalisation, it allows you to view museums near you, and thanks to filters, to make precise searches based on your interests.
- In the 'profile' section you will find the QR code of your Subscription: to access the affiliated museums, simply show the QR code at the ticket office. You always know when your Season Ticket expires, consult the list of visits you have made and find out which badge you have obtained.
- Moreover, when loyalty programmes are active, it is possible to accumulate points and obtain rewards based on the museums visited.
In the 'museums near you' section, the correct museums do not appear. What can I do?
Please check that you have correctly consented to geolocalisation.
Can I participate in loyalty programmes without using the app?
No, it is only possible to participate in loyalty programmes through the app.
I do not see loyalty programmes in the app. Why?
They may not be active at this time.
How do I participate in loyalty programmes?
You must download the app, log in or register, confirm that you have read the rules and authorise the processing of your personal data for this purpose.
The accumulated/spent points are not correct. What can I do?
Contact us by writing to [email protected]
Rules of Use
Where can I find the new Regulations of Use?
You can read the Rules of Use at this link.
When did the new Usage Regulations come into force?
The new Usage Regulations came into force on 13 May 2025.
What changes compared to the previous Regulations of Use?
This is what changes:
- The number of permitted accesses for the individual subscriber and/or his or her museum and exhibition subscription can be defined and limited after publication on the Association's official channels, and may not be repeated in the same museum and temporary exhibitions (or access to parts thereof) within the same day.
- The use of the Subscription may be restricted or not allowed during special periods or events that differ from the museum's normal fee schedule and in the case of events of a commercial nature. It will be the Association's task to communicate these changes through official communication channels.
- In the event of misuse and non-compliance with these Rules, the Subscription may be blocked. The cardholder will receive a notice of the reasons for the blocking of the card.
From the entry into force of the new Regulations for Use, will I only be able to visit the museums and exhibitions included in the validity of my Museum Pass once?
No, unless otherwise stated on the abbonamentomusei.it website, the use of the Museum Pass remains unlimited.
In what cases can the number of permitted accesses be defined or limited?
For example in the case of Triennale Milan, as indicated on the website, free and unlimited access to the Design Museum and a total of 3 admissions to temporary exhibitions are allowed for the validity of each Season Ticket.
All these cases are always reported on the abbonamentomusei.it
Under what circumstances may the use of the Subscription be restricted or not allowed?
On days with special pricing (e.g. symbolic entry at € 1.00), such as the European Heritage Days o Sunday at the Museum, the use of the Subscription is not permitted.
I purchased the Museum Pass for unlimited museum visits, with the change of the Terms of Use the product no longer meets my requirements.
The Rules and Regulations may be amended by the Subscription Museums Association, even during the validity of the individual subscriptions issued, for organisational needs of the Association itself, without the need for prior or new subscription by the holders.
You may, however, at any time exercise your right of withdrawal without being entitled to a refund. However, according to the regulations in force (art. 52 of Legislative Decree 206/2005) the Subscription is refundable only if unused, purchased online and within 14 days of purchase. To obtain a refund write to [email protected]. In any other case the Museums Subscription is not refundable.
What is meant by misuse?
Misuse is defined as fraudulent use of the Subscription, e.g. use of the Subscription for two visits at too close a time and not allowing a real visit to the museum or exhibition, or any other similar case. The Association reserves the right to carry out random checks and to block subscriptions that fall into these categories.
Communication and Privacy Policy
Why is it mandatory to accept the Terms of Use and Privacy Policy?
Some of your data (such as name, surname, date of birth, social security number...etc) are indispensable in order to activate your Museum Subscription. In this case, the communication of these data is compulsory and therefore any refusal to provide them determines the impossibility of activating your Museum Pass.
Where can I find the new Privacy Policy?
You can read the new Privacy Policy at this link.
What types of communication can Subscription Museums send me?
We send:
- Official and essential communications for the regulation of relations between you and the Museum Subscription Association and those concerning the management of your subscription
- Information newsletters: new exhibitions, events, guided tours, sightseeing tips, benefits and in general all museum offers
- Promotional offers such as discounts and opportunities always linked to the world of Subscription Museums
- Visit proposals, cultural offers and customised benefits based on your use of your Subscription and your interests
What does profiling based on the use of my Subscription and my interests consist of?
It means that you will receive cultural offers, visit proposals and benefits based on the number and type of your visits to museums so that we can propose content always in line with your interests: the entire cultural offer of your area designed for you.
What happens if I have already purchased Museum Subscription and do not change my preferences?
You will receive official and indispensable communications for the regulation of relations between you and the Museum Subscription Association. You will also receive general communications and those concerning the management of your subscription (you will still be able to unsubscribe).
I want to receive proposals tailored to my interests regarding museums, cultural offers, visit proposals and benefits, but I do not want you to sell my data to third parties. What should I do?
Don't worry, we will never sell your data to third parties. To receive offers in line with your interests, please tick the fifth checkbox.
Will you ever sell or give my data to third parties?
No, we will never sell your data to any third party.
With exclusive reference to events, visits and activities, only strictly necessary personal data will be disclosed to the organisers and will only be used to ensure the smooth running of the events.
Do I have to manually sign the privacy document if I purchase Museum Pass at points of sale?
Yes, with some exceptions (such as Infopiemonte and AML Store) where operators have personal and unique credentials and therefore do not need to sign because your approval is registered in the database and linked to an identified operator.
What happens if I purchased the Subscription before November 2023 and left no contact details?
You can go to your User Area and enter your email address or mobile phone number, otherwise we will not be able to send you official and/or essential communications for the management of your subscription.
Do I have to give you my contact details?
Yes, some of your data (such as name, surname, e-mail address and mobile phone number) are indispensable in order to activate your Museum Subscription. The communication of these data is compulsory and therefore any refusal to provide them determines the impossibility of activating your Museum Subscription.
Can I change my preferences?
Yes at any time by entering your User Area or by calling customer service on 011.52210 or by writing to [email protected]
Customer Service
I need assistance, who can I contact?
For problems and reports concerning the purchase and use of Museum Subscription, the functionality of the site and your User Area, you can send an e-mail to [email protected] or contact us by phone on 011 52210.
When is the customer service active?
E-mails sent to [email protected] are read and handled on a daily basis. The dedicated number 011 52210 is active from Monday to Saturday.
For more information, visit the contacts.
For more information, visit the contacts.
Does it cost anything to call the customer service number?
The cost of the call to the customer service number (011 52210) depends on the tariff subscribed with your telephone operator.
Digital Assistant